Damage & Complaints Policy 1.1 -

Prior to commencing any work, White Cliff Detailing will document the condition of the vehicle by taking photographic evidence of the interior and exterior and completing a Pre-Service Check Form noting any significant damage or areas of concern. Pre-existing damage, wear and tear, fragile materials, faulty electronics, loose trim, or previous repairs are not the responsibility of White Cliff Detailing. All complaints relating to damage must be raised immediately upon completion of the service and before the vehicle is driven or moved. Complaints raised after the vehicle has left our control or more than 24 hours after completion are unlikely to be accepted. Personal belongings left in vehicles are not the responsibility of White Cliff Detailing. Any valuables found will be secured in a sealed zip-lock bag or handed directly to the customer. Liability is strictly limited to proven negligence directly caused by our actions.

Damage & Complaints Policy 1.2 -

By booking or using any service provided by White Cliff Detailing, the customer agrees to the policies outlined in this document.