Purpose of This Document

This manual outlines the standards, rules, and procedures that govern White Cliff Detailing. It is designed to protect the company, its owners, employees, contractors, and customers while ensuring high-quality service, safety, professionalism, and legal compliance.

All team members are expected to read, understand, and comply with this policy.

Company Overview

White Cliff Detailing provides professional automotive detailing services, including interior detailing, exterior detailing, paint protection, and related services. The company is committed to delivering high-quality workmanship, honest service, and customer satisfaction.

Mission Statement

To deliver premium car detailing services with integrity, attention to detail, and respect for every customer and vehicle.

Core Values

• Quality workmanship

• Honesty and transparency

• Professionalism

• Customer satisfaction

• Safety and responsibility

Scope of Services

White Cliff Detailing may offer the following services:

• Exterior wash and detailing

• Interior cleaning and detailing

• Waxing, polishing and ceramic coating

• Scratch removal

• Paint protection services

• Engine bay cleaning

• Mobile detailing

Services offered may change over time based on equipment, experience, and customer demand.

Code of Conduct

All team members must:

• Act professionally at all times

• Treat customers, co-workers, and the public with respect

• Use appropriate language and behaviour

• Follow company procedures and safety rules

• Protect customer privacy

Unacceptable behaviour includes harassment, discrimination, theft, substance abuse during work hours, or reckless handling of vehicles.

Customer Service Policy

White Cliff Detailing is committed to excellent customer service.

Expectations

• Be punctual and prepared

• Communicate clearly and honestly

• Explain services and pricing before work begins

• Address customer concerns respectfully

Satisfaction & Complaints

If a customer is unsatisfied:

• Listen carefully to the concern

• Attempt a reasonable correction when possible

• Escalate unresolved issues to management